General Terms and Conditions

1. Scope

1.1 These terms and conditions apply to contracts for the letting of rooms and apartments for accommodation purposes and to all further services provided to the guest in this connection. Terms negotiated in an individual case take precedence.

1.2 Subletting or re-letting the rooms provided, and using them for purposes other than accommodation, is not permitted.

1.3 The guest's own terms and conditions apply only if this has been expressly agreed in advance.

2. Conclusion of contract

2.1 The accommodation contract comes into effect when the guest enquires about accommodation by telephone, via WhatsApp, by email or through a booking portal and we confirm the booking.

2.2 The contracting parties are the Pension Holmer Moorhof, represented by Anett Sarkander, and the guest. Anyone who books on behalf of other people is liable for their obligations under the contract as for their own.

2.3 For bookings made through a booking portal, the terms of that portal apply in addition, in particular regarding cancellation and payment.

3. Services, prices and payment

3.1 We are obliged to keep the booked accommodation available and to provide the agreed services. Spaces for bicycles and motorbikes in the yard are available only by prior arrangement and only to a limited extent.

3.2 The prices agreed at the time of booking apply. All prices include VAT at the statutory rate.

3.3 The invoice amount is payable on arrival. We state the agreed method of payment in the booking confirmation. If the guest departs early, the agreed total amount remains payable.

3.4 For long-term and regular guests, invoicing is possible. In the event of late payment, the statutory default interest applies.

4. Cancellation and no-show

4.1 Cancellation free of charge is possible up to seven days before the day of arrival. Please notify us of a cancellation in text form (email or WhatsApp is sufficient).

4.2 In the event of a later cancellation or a no-show, we are entitled to charge the agreed price less expenses saved. We will do our best to let the accommodation to someone else; if we succeed, the claim is reduced accordingly.

4.3 For bookings made through a booking portal, the cancellation conditions agreed there take precedence.

5. Arrival and departure

5.1 Booked accommodation is available to the guest on the day of arrival from the agreed time. Please arrange a late arrival with us in advance.

5.2 On the day of departure, the accommodation must be vacated and handed over by the agreed time.

5.3 If the guest does not arrive by 8:00 pm on the day of arrival without having told us, we may let the accommodation to someone else.

6. Dogs and other pets

6.1 Dogs are welcome here by prior arrangement. We charge a fee per night for bringing them.

6.2 Our notes on bringing dogs apply. In particular, we ask you to bring your own blankets and towels for your dog and not to use beds and upholstered furniture as a place for it to lie.

6.3 If an animal causes cleaning or repair costs beyond normal use, we will invoice these separately.

6.4 The guest is liable for damage caused by their animal. We recommend pet owner's liability insurance.

7. The guest's obligations

7.1 The guest shall treat the rooms provided and their furnishings with care.

7.2 Smoking is prohibited in all rooms. The outdoor area is available for smoking.

7.3 Between 10:00 pm and 7:00 am we ask for quiet. Many of our guests get up early.

7.4 Please report any damage without delay. The guest is liable for culpably caused damage in accordance with the statutory provisions.

8. Liability

8.1 We are liable without limitation for damage arising from injury to life, body or health and for damage based on intent or gross negligence.

8.2 For other damage we are liable only in the event of a breach of a material contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the guest may regularly rely. In such a case, liability is limited to the foreseeable damage typical of the contract.

8.3 For items brought onto the premises we are liable in accordance with the statutory provisions of §§ 701 ff. BGB. We accept no liability for vehicles and their contents in the yard.

8.4 The above limitations of liability also apply for the benefit of our vicarious agents.

9. Final provisions

9.1 The law of the Federal Republic of Germany applies.

9.2 Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.

9.3 We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Last updated: August 2026